Resource Directory

This is the recording for the October phPIN webinar with Dan Ward, MPA, ASQ CQIA, CP on May 22, 2019.
View recording here.

If leading performance management at your agency is one of your roles or you are looking for a better approach to strengthen performance management at the program level, this session is for you. Getting program level personnel involved in understanding how performance management is a key driver for success of their programs. Participants will leave this session with an understanding of the need to get programs to contribute the development of a performance management system and resources for making progress on performance management. While many programs have adopted logic models to evaluate programs, staff may miss opportunities to align these models with the agency performance management system. This session will include an example of assessing the performance management system at the program level from the Idaho Division of Public Health. Participants will have an opportunity to see how a PM matrix tool helps to align programmatic efforts with the agency performance management system.

Dan Ward, MPA, ASQ CQIA, CP
Performance Improvement Manager
Division of Public Health
Idaho Dept. of Health and Welfare

Dan Ward, MPA, ASQ-CQIA, CP is the Performance Improvement Manager for the State of Idaho, Division of Public Health, Idaho Department of Health and Welfare.  He has been in this position since February 2012.  Prior to this, Dan worked for Blue Cross of Idaho to develop a quality program and lead them through two successful Centers for Medicare & Medicaid Services (CMS) accreditations where all their quality projects received perfect scores.  Dan also worked for Veterans Affairs Medical Center (VAMC), Palo Alto, California in Risk Management/Quality Management on CQI projects and as Patient Representative for five campuses. During his paralegal internship, he developed an innovative (CQI) outreach program where he taught housing law in three California counties.

This webinar was made possible through funding from the Centers for Disease Control and Prevention under Cooperative Agreement NU38OT000303. The contents of this document are solely the responsibility of the authors and do not necessarily represent the official views of the sponsor.