Development, Implementation, and Results from a COVID‑19 Messaging Campaign to Promote Health Care Seeking Behaviors Among Community Clinic Patients

This study evaluated the effectiveness of a telephone-based intervention using a Regional Operational Call Center as a primary method of providing COVID-19 information to rural communities and connecting those at risk with medical appointments. Results indicated that interaction with the call center led to an increased likelihood of scheduling a healthcare appointment and receiving a COVID test.

Resource Details

• Population: Black or African American|Hispanic, Latino, or Latinx|People Living in Rural Areas
• Geographic Areas of Implementation: Rural
• Setting/Context of Implementation: Clinical|Community
• Topics of Practice: Outreach/ Education/ Communications
• Outcomes of Interest: Reduction of Health Disparities
• Level of Evidence: Best
• Tools or Materials Included in Resource: No
• Social Determinants of Health: Healthcare Access and Quality
• Outside of US: No