This section features a variety of tools and resources - including presentations, samples and guides - on many QI topic areas.  Click on the topic area below to which you would like to jump:

 

 INTRO TO QI 

QI in Public Health Overview: Discusses how QI differs from quality assurance; differences between "Big" and "Little" QI; various QI models and tools; aim statement development; and gaining buy-in for QI.

What is Quality, Why is it Important, How do we do it? Discusses how to develop an aim statement and implement QI in public health and reviews several QI models.

 

Intro to QI in Public Health and PDCA: Discusses training on the QI process, including completed sample worksheets and steps of PDCA.

QI/PDCA 101 for LHDs: Provides an introduction to QI (specifically the "Plan-Do-Check-Act" model).

QI Trilogy: (crosslisted) Teleconference recording that describes quality planning, quality improvement, and quality control. Includes tools and methods for each. 

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 QI PLANS 

Local Health Department QI Plan: West Allis (WI) Health Department plan that provides an overview of the QI process.

Local Public Health Accreditation Assessment and Planning Process Diagram: Diagram that represents the assessment and planning process for local public health in MN as they plan for national accreditation.

Selecting Improvement Areas to Address: presentation describes the steps and tools to identify and prioritize opportunities for improvement

QI Program Implementation Plan: sample from Washington state includes workplan, roles, planning, etc.

State Public Health Improvement Plan Progress Report: Progress report on NH reaching the strategic priorities set forth in its 2008 Health Improvement Action Plan. Includes accomplishments, challenges, and considerations for the future. 

Identifying a QI Project at your Health Department: Sample template from MN that provides questions to help you select a QI program or specific activity.

Screening Criteria to Identify a QI Project: questions to support selection of QI program or activity

QI Action Plan Template: for developing and implementing a QI project from Washington state

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QI LEADERSHIP

Engage Leaders in Continuous Improvement: Describes techniques of how public health leadership can engage key community members in QI.

Overview of QI for Public Health Leadership: This training serves to improve understanding of performance management, integration of QI into the agency, and the basics of QI for public leadership.

Building QI Culture at a Health Department: Provides guidance on various aspects of building QI culture.

MN QI Leadership Collaborative Charter: This sample charter from MN clarifies the scope and goals of a collaborative around the training and application of QI to state public health leaders.

Enhancing Value in Public Health in an Era of Declining Resources: Shares how organizational and community leaders can show how QI tools and processes can increase value in tough economic times.

How to Talk About the Value of QI & Accreditation with Diverse Audiences: Guidance for public health leaders on how to communicate the benefits of QI & accreditation to communities.

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MANAGING COLLABORATIVES

Developing Productive Project Teams: Details what it takes to build effective QI project teams, from developing a charter to gaining consensus.

Quick Tips from Kansas CHA Collaborative: Provides lessons shared by the counties involved in KS MLC-3 collaborative around Community Health Assessment.

CHA Project Handbook for Kansas Collaborative: Offers background, reference information, and expectations for participants of the MLC Community Health Assessment and Action Planning collaborative in KS.

MCH Project Handbook for Kansas Collaborative: This handbook provides the background, reference information, and expectations for participants of the MLC Maternal and Child Health collaborative in KS.

Minnesota Monthly Report Form Template: This blank Monthly Report Form is a template that MN used while managing the QI projects in its MLC-3 collaborative

New Hampshire Project Plan Template: Template used by NH while managing its MLC-3 collaborative.

Washington Project Quarterly Report: This blank Quarterly Report Form is a template that WA State used while managing the QI projects in its MLC-3 collaborative.

MLC Project Quarterly Report: Template for quarterly reports used for the MLC QI projects.

 

MN QI Showcase and Training Agenda: Sample agenda from a QI Showcase and Training held by MN's Office of Performance Improvement for its health departments.

WI QI Training Agenda: Sample agenda from a QI Training hosted by the Institute for Wisconsin's Health.

How to Talk about the Value of QI and Accreditation with Diverse Audiences: Highlights 15 lessons.

Key Components of a QI Project: Teleconference/ webinar recording and presentation slides, including the PDCA cycle.

Developing and Managing QI Collaboratives: Lessons from states that participated in the MLC QI collaborative.

QI at the LHD Level: Includes beginnings, performance measures, before and after QI events, lessons learned, future directions, and more.

Program Planning, Evaluation & QI: Numerous resources, including presentations on accreditation readiness, documents on key lessons, and MLC state presentations and/or handouts.

Strategic Planning & Community Strategy Mapping for Public Health Systems & Agencies: Discusses steps for strategic planning.

Managing a QI Collaborative: Walks through major elements of evaluation of the QI cycle.

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BUILDING QI CULTURE

3 Steps to Institutionalizing QI: This quick guide provides details for a three-step process for institutionalizing QI.

Elements of a Local QI Process: This quick guide provides an overview of MN's local public health QI process, from assessment to evaluation.

Building blocks of a QI Culture: This one-pager provides a quick guide of how to build a quality culture, from getting commitment to institutionalization.

Tips for Introducing QI to Staff: This one-pager provides a quick list of tips for introducing the concept of QI to your staff.

Building QI Culture at a Health Department: Provides guidance on various aspects of building QI culture.

Developing a Statewide QI Network: Overview of how the IA state health department built a public health QI network from scratch, including providing networking opportunities, webinars, and training on QI tools.

Implementing QI at the State Health Department Level: Provides an overview of what QI looks like at the state health department level and serves as an example of the application of "Big QI."

Institutionalizing Performance Improvement at the State Level: presentation that describes the steps NH took to spread performance improvement across their state

From Idea to QI Project:  A Step-by-Step Guide: to develop a QI project

QI Project Results Reporting Template: to link QI project to its results

Washington Project Workplan: This blank QI project workplan is a template WA State used while managing its MLC-3 collaborative.

Importance of Creating a Culture of QI: Provides an overview of how and why to institutionalize and build a culture of QI.

Local Guide to Creating a Culture of QI: How and why to institutionalize a QI culture at the local level.

Designing a Local Culture of QI and a Performance Management System: Steps a local health department can take to increase QI knowledge, culture, and use.

Intro to IHI Model and QI Spread Strategies: How to initiate and hold the spread of QI within the larger IHI Breakthrough Series Model.                      

Building QI Capacity in the Public Health Workforce: Open Forum presentation slides and handouts.

Building a Performance Improvement System in a Large Urban Public Health Department: Open Forum presentation on performance improvement efforts and the collaborative.

Creating a Culture of QI: Using the Baldrige Criteria for Excellence: Open Forum presentations from three speakers.

QI Program Implementation Plan: sample from Washington state includes workplan, roles, planning, etc.

QI Action Plan Template: for developing and implementing a QI project from Washington state

 

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DATA & MEASUREMENT

Tips on Using Data Tools in QI: Tutorial on several data tools used for QI, such as check sheets, pareto charts, and run charts.

Using Measurement & Data Analysis in QI: Applying data measurement to QI processes.

Performance Measures Collection Form: template to collect quantifiable outcome measures for program evaluation

Program Planning, Evaluation & QI: Describes components of a storyboard, sums QI tools, and discusses evaluation corresponding to methodologies.

QI Project Results Reporting Template: to link QI project to its results

 

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QI TOOLS & FRAMEWORKS 

General:

 

 

  

Aim Statements:

 

 

Balanced Scorecard:

 

 

 

Brainstorming:

 

 

Fishbone/ Cause & Effect Diagram:

 

 

 

Flowchart/ Process Mapping:

 

 

 

Forcefield Analysis:

 

 

 

Gantt Chart:

 

 

IHI Breakthrough Series Model:

  

 

Inter-relationship Diagram:

 

 

 Kaizen:

 

 

 

LEAN:

 

 

 

Logic Model:

 

 

Model for Improvement:

 

 

PDSA/PDCA:

 

 

Radar Chart:

 

 

QI Storyboards:

 

 

 

Survey Development:

 

 

 

Tree Diagram:

 

 

 
 

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