Quality Improvement
This section features a variety of tools and resources - including presentations, samples and guides - on many QI topic areas. Click on the topic area below to which you would like to jump:
- Intro to QI (6)
- QI Plans (13)
- QI Leadership (6)
- Managing QI Collaboratives (21)
- Building QI Culture (20)
- Data & Measurement (5)
- QI Tools & Frameworks (82)
QI Trilogy (Planning, Improvement, & Control): teleconference recording that describes quality planning, quality improvement, and quality control. Includes tools and methods for each QI in Public Health Overview: discusses how QI differs from quality assurance, differences between "Big" and "Little" QI, various QI models and tools, aim statement development, and gaining buy-in for QI What is Quality, Why is it Important, How do we do it? : discusses how to develop an aim statement and implement QI in public health and reviews several QI models | Intro to QI in Public Health and PDCA: discusses training on the QI process, including completed sample worksheets and steps of PDCA QI/PDCA 101 for Local Health Departments: introduction to QI (specifically the Plan-Do-Check-Act model) developed by North Carolina QI Glossary: 2 pages of terms related to quality improvement from Fillmore-Houston |
QI Program Implementation Plan: sample from Washington state includes workplan, roles, planning, etc. QI Trilogy (Planning, Improvement, & Control): teleconference recording that describes quality planning, quality improvement, and quality control. Includes tools and methods for each Local Health Department Guide to Preparing for Accreditation: describes the steps the local health department in Wisconsin took to prepare for national voluntary accreditation Selecting Improvement Areas to Address: presentation describes the steps and tools to identify and prioritize opportunities for improvement Local Public Health Assessment and Planning Process Map: diagram that represents the assessment and planning process for local public health in MN as they plan for national accreditation State Public Health Improvement Plan Progress Report: progress report on NH reaching the strategic priorities set forth in its 2008 Health Improvement Action Plan. Includes accomplishments, challenges, and considerations for the future Identifying a QI Project at your Health Department: sample template from Minnesota providing questions to help you select a QI program or specific activity | QI Action Plan Template: for developing and implementing a QI project from Washington state Screening Criteria to Identify a QI Project : questions to support selection of QI program or activity QI Calendar Plan: outlines objectives, actions, and a high level workplan from Fillmore-Houston QI Plan from Fillmore-Houston: includes how purpose, scope, structure, resources, QI activities, evaluation and revision of QI Plan will take place Process Map Timeline (KY): completed process map timeline from Todd County Health Department in Kentucky. Process Map (WA): this process map was developed by the Kittitas County Public HEalth Department in Ellensburg, Washington. |
Overview of QI for Public Health Leadership: training serves to improve understanding of performance management, integration of QI into the agency, and the basics of QI for public leadership Enhancing Value in Public Health in an Era of Declining Resources:: shares how organizational and community leaders can show how QI tools and processes can increase value in tough economic times. How to Talk about the Value of QI & Accreditation with Diverse Audiences: communicate the value of QI and accreditation to decision makers | Building QI Culture at the Health Department: provides guidance on various aspects of building QI culture in an LHD QI Leadership Collaborative Charter (MN): sample charter from Minnesota clarifies the scope and goals of a collaborative around the training and application of QI to state public health leaders Sample Local Health Department QI Plan : providing an overview of the QI process from West Allis Health Department in Wisconsin |
Strategic Planning and Community Strategy Mapping for Public Health Systems and Agencies: discusses steps for strategic planning. Program Planning, Evaluation, and QI : shares how these concepts differ yet relate to each other in a collaborative context How to Talk about the Value of QI & Accreditation with Diverse Audiences: communicate the value of QI and accreditation to decision makers Key Components of a QI Project: teleconference/ webinar recording and presentation slides, including the PDCA cycle Developing and Managing QI Collaboratives: lessons from states that participated in the MLC QI collaborative QI at the LHD level: includes beginnings, performance measures, before and after QI events, lessons learned, future directions, and more Developing Productive Project Teams: details what it takes to build effective QI project teams, from developing a charter to gaining consensus Quick Tips for CHA Collaboratives: provides lessons shared by the counties involved in KS MLC-3 collaborative around CHA CHA & Action Planning Handbook (KS): offers background, reference information, and expectations for participants of the MLC Community Health Assessment and Action Planning collaborative in KS MCH Collaborative Project Handbook : provides the background, reference information, and expectations for participants of the MLC Maternal and Child Health collaborative in Kansas Sample Project Workplan Template (NH): used by NH while managing its MLC-3 collaborative | MLC Project Quarterly Report: template for quarterly reports used for the MLC QI projects Monthly Report Form Template (MN): blank template that Minnesota used while managing the QI projects in its MLC-3 collaborative Sample Quarterly Report Form (WA): blank template that Washington state used while managing the QI projects in its MLC-3 collaborative QI Showcase & Training Agenda (MN): sample agenda from a QI Showcase & Training held by Minnesota's Performance Improvement Office for their health departments QI Training Agenda (WI): sample agenda from a QI Training hosted by the Institute for Wisconsin's Health QI Council Charter: describes purpose and structure of Fillmore-Houston's QI Council QI Organizational Structure: fillmore-Houston's chart shows how QI teams are organized amongst two counties QI Project Log Chart: fillmore-Houston log records QI projects and tracks acceptance, start and completion dates QI Submission Form: to submit a QI idea or project to Fillmore-Houston's QI Council; includes a QI reporting form with PDCA Framework for Managing Performance & Timeline: Minnesota's Department of Health shares their performance management framework and timeline |
QI Program Implementation Plan: sample from Washington state includes workplan, roles, planning, etc. 3 Steps to Institutionalizing QI One-Pager: quick guide provides details for a three-step process for institutionalizing QI Elements of a Local Public Health QI Process: quick guide provides an overview of MN's local public health QI process, from assessment to evaluation Building Blocks of a QI Culture : this one-pager provides a quick guide of how to build a quality culture, from getting commitment to institutionalization. Tips for Introducing QI to Staff: one-pager provides a quick list of tips for introducing the concept of QI to your staff Building QI Culture at the Health Department: provides guidance on various aspects of building QI culture in an LHD Developing a Statewide QI Network: overview of how the IA state health department built a public health QI network from scratch, including providing networking opportunities, webinars, and training on QI tools. Implementing QI at the State Health Department : provides an overview of what QI looks like at the state health department level and serves as an example of the application of "Big QI." Local Guide to Creating a Culture of QI: how and why to institutionalize a QI culture at the local level Creating a Culture of QI: Using the Baldrige Criteria for Excellence: slides and handouts from this presentation at the 2009 MLC Open Forum | Designing a Local Culture of QI & a Performance Management System: steps for a local health department can take to increase QI knowledge, culture, and use Building a Performance Improvement System in a Large Urban Public Health Department: presentation on performance improvement efforts and the collaborative from the 2010 MLC Open Forum Intro to the IHI Model & QI Spread Strategies: for initiation and holding the spread of QI within the larger IHI Breakthrough Series Model Building QI Capacity in the Public Health Workforce: slides and handouts from this presentation at the 2010 MLC Open Forum Sample Project Workplan (WA): blank QI project workplan template used to manage a collaborative From Idea to QI Project: A Step-by-Step Guide: to develop a QI project Importance of Creating a Culture of QI: overview of how and why to institutionalize and build a culture of QI Institutionalizing Performance Improvement at the State Level: presentation that describes the steps NH took to spread performance improvement across their state QI Action Plan Template: for developing and implementing a QI project from Washington state QI Project Results Reporting Template: to link QI project to its results |
Program Planning, Evaluation, and QI : shares how these concepts differ yet relate to each other in a collaborative context Tips on Using Data Tools in QI: tutorial on several data tools used for quality improvement, such as check sheets, pareto charts, and run charts from Missouri Using Measurement & Data Analysis in QI: presentation provides a quick overview of how to apply data measurement to quality improvement processes. The presentation was developed and shared by Wisconsin as part of their involvement in the MLC-3. | QI Project Results Reporting Template: to link QI project to its results Performance Measures Collection Form: template to collect quantifiable outcome measures for program evaluation |
| General | |
|---|---|
| Aim Statements | |
| Balanced Scorecard | |
| Brainstorming | |
| Fishbone/Cause&Effect Diagram | |
| Flowchart/Process Mapping | |
| Forcefield Analysis | |
| Gantt Chart | |
| IHI Breakthrough Series Model | |
| Inter-relationship Diagram | |
| Kaizen | |
| LEAN | |
| Logic Model | |
| Model for Improvement | |
| PDCA | |
| Radar Chart | |
| Storyboard | |
| Tree Diagram | |
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